CONTACT/SHIPPING/REFUNDS/TERMS/PRIVACY
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CONTACT
SUPPORT@CATFISHBBQ.COM
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SHIPPING
Orders will be shipped out within 7 business days of receiving payment UNLESS STATED OTHERWISE. After the order is shipped, it will take an additional 3-7 business days to arrive (inside the USA). International shipping times can vary from 1-3 weeks. This brand is run by two people and sometimes things take longer. We aren't Amaz*n and don't strive to be.
REFUNDS
All sales are final with the exception of manufacturing defects. If your product arrives and you are not satisfied, you may request a full refund by emailing SUPPORT@CATFISHBBQ.COM. The deck must be returned how it was delivered (unsetup, unused) to be given a refund. Catfishbbq will cover postage and provide a shipping label to use to return the package. If handmade variation and character is a dealbreaker for you, this may not be the brand for you.
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TERMS
We reserve the right to refuse service to anyone for any reason at any time. Prices for our products and shipping are subject to change without notice.
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PRIVACY
Catfishbbq.com uses SSL Encryption Technology via Shopify, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet.