"How long will it take my order to arrive after I purchase?"
Orders will be shipped out within 3-5 business days of receiving payment. After the order is shipped, it will take and additional 3-7 business days to arrive (inside the USA). International shipping times can vary from 1-3 weeks.
*PLEASE NOTE: BLACK FRIDAY ORDERS ARE MADE-TO-ORDER AND WILL BE SHIPPING ALL THE WAY THROUGH ~DECEMBER 12TH. THIS IS DUE TO A LARGE SPIKE IN ORDERS AND LIMITED PRODUCTION CAPABILITIES. WE WANT TO MAKE SURE EVERYONE WHO WANTS TO ORDER THIS HOLIDAY IS ABLE TO. EVERYTHING WILL DELIVER IN TIME FOR CHRISTMAS, GUARANTEED*
"Do you ship outside of the USA?"
Yes! Though additional shipping is charged.
"Can I order a custom fingerboard?"
Currently, we do not accept custom orders. All sales are done through stocks on the Catfishbbq.com Webstore.
"Will you sponsor me?"
We are currently not looking for team members. If we are interested in sponsoring you, we will contact you, not the other way around. Keep shredding for fun!
"Can I have a refund?"
All sales are final with the exception of manufacturing defects. If your deck arrives and you are not satisfied, you may request a full refund by emailing Catfishbbq@gmail.com. The deck must be returned how it was delivered (unsetup, unused) to be given a refund. Catfishbbq will cover postage and provide a shipping label to use to return the package.